Privacy Policy

What you give us directly:

     
• Name, phone number, and delivery address, from website checkout or WhatsApp orders
     
• Email address, if you create an account or contact us
     
• Order details — products, quantities, delivery preferences
     
• Mobile Money payment confirmation (MTN, Vodafone Cash, AirtelTigo Money). We never see or store your MoMo PIN — that stays with your network provider
     
• Messages you send us on WhatsApp, email, or our contact form
   

What's collected automatically:

     
• Website usage data — pages viewed, time on site, device type — through Google Analytics
     
• Ad performance data through Meta/Facebook Pixel
     
• Cookies for cart functionality and site analytics
   

     
• Process and deliver your order
     
• Confirm Mobile Money payment and prevent fraud
     
• Reach you about your order or a support question, by phone, WhatsApp, or email
     
• Improve the website and our product range based on what people actually browse and buy
     
• Send updates or offers, only if you haven't opted out
     
• Meet our tax and legal obligations in Ghana
   

We don't sell your personal information. We share it only where it's needed to get your order to you:

     
• Delivery partners, to fulfil your order
     
• Mobile Money networks, to confirm payment
     
• Google Analytics and Meta, as aggregated usage and ad data — not sold or handed over individually
     
• Suppliers, only for special or made-to-order items, and only the details needed to complete that order
     
• Regulators or law enforcement, if Ghanaian law requires it
   

If you order or message us on WhatsApp, that conversation is also covered by WhatsApp's own privacy policy, alongside this one. We keep order-related chats for order history and support.

Cookies keep your cart working, help us see how the site is used through Google Analytics, and measure ad performance through Meta Pixel. You can turn cookies off in your browser, though parts of the site may stop working properly.

We take reasonable technical and organizational steps to protect your information from unauthorized access, loss, or misuse. No method of sending data over the internet is completely secure, so we can't guarantee absolute protection.

Under Ghana's Data Protection Act, 2012 (Act 843), you can:

     
• Ask what personal data we hold about you
     
• Ask us to correct inaccurate data
     
• Ask us to delete your data, unless we're required to keep it for legal or tax reasons
     
• Withdraw consent to marketing at any time
   

Reach us using the details below to act on any of these.

We keep order and account data for as long as needed to fulfil orders, meet accounting and tax requirements, and resolve any disputes. After that, it's deleted or anonymized.

We may update this policy as the business grows or as Ghanaian law requires. The date at the top always shows the latest version. Using our website or ordering channels after a change means you accept the update.