Return & Refund Policy

Returns

• You have 7 calendar days from the date of delivery to request a return.
• Items must be unused, in original condition, and in original packaging.
• Please include your receipt or order confirmation as proof of purchase.

Refunds

Once your return is received and inspected, we will notify you about the status of your refund.

If approved, a refund will be issued to your original method of payment. Processing times may vary depending on your bank or card issuer.

Return Shipping

• Return shipping costs are the responsibility of the buyer.
• Shipping fees are non-refundable and may be deducted from the refund amount.

Need Help With a Return?

Email: info@primenexustore.com

Phone / WhatsApp: +233 27 376 8158

Address: CX-168-8156, Central Region, Ghana

Policy Summary