Shipping, Returns & Policies

Shipping & Delivery

• Coverage: Accra & Tema (same-day / next-day), Nationwide via Ghana Post EMS (2–3 business days).
• Cut-off: Orders placed before 2:00pm qualify for same-day dispatch in Accra.
• Fees: Calculated at checkout based on location and weight. Bulky items may require rider fee confirmation.
• Carriers:
  • Accra/Tema – Prime Nexu trusted riders
  • Nationwide – Ghana Post EMS with tracking
• Cash on Delivery: Available in selected Accra/Tema areas for orders under GHS 1,500.

Store Pickup

Pickup Point: Prime Nexu Store — Alico Road, Ofaakor, Kasoa

Hours: Mon–Sat 9:00am–6:00pm

Please wait for your “Ready for Pickup” message before coming.

Returns & Exchanges

• Return Window: 7 days from delivery/pickup.
• Eligibility: Unused items in original packaging with accessories.
• Non-Returnable: Personal care, software, gift cards, clearance items, damaged/misused products.
• Process: Request via WhatsApp (0257583910) or email with order number and photos.
• Refunds: 3–5 business days after inspection.
• Exchanges: Immediate swap if available; otherwise refund.

Warranty

• Standard Warranty: 6 months against manufacturing defects.
• Coverage: Functional defects not caused by impact, liquid damage, power surge, or unauthorized repair.
• Claims: Send order number + short video via WhatsApp for review.

Payments & Security

• We accept Cards & Mobile Money via secure gateways.
• Website protected with HTTPS/SSL encryption. We do not store card details.

Need Help?

Phone / WhatsApp: 0257583910

Email: support@primenexustore.com

Address: Alico Road, Ofaakor, Kasoa, Ghana

Business Hours: Mon–Sat 9:00am–6:00pm

Prime Nexu Store values honest pricing, fast delivery, and reliable support.