1. Return Eligibility

• Products may be eligible for return if:

• The return request is made within the approved return period.
• The product is unused and in its original condition.
• The product includes original packaging, accessories and documentation.
• Proof of purchase is provided.

2. Items Not Eligible for Return

Returns may not be accepted for:

• Products damaged through misuse or improper handling.
• Items returned without original packaging or accessories.
• Products that have been altered, installed incorrectly or damaged after use.
• Special order or customized items where applicable.

3. Damaged, Defective or Incorrect Items

• If you receive:

• A damaged product
• A defective product
• The wrong item
• Please contact our support team as soon as possible after delivery.
• Our team will review the issue and assist with the appropriate solution.

4. Return Process

To request a return:

Step 1

Contact Prime Nexu Store customer support.

Step 2

Provide:

• Order number
• Product details
• Reason for return
• Supporting images where required

Step 3

Our team will review your request and provide the next steps.

5. Exchanges

Where applicable, approved returns may qualify for an exchange.

Exchange availability depends on:

• Product condition
• Stock availability
• Return approval

6. Refunds

Approved refunds will be processed after the returned product has been inspected.

Refund processing time may vary depending on the payment method used.

7. Delivery & Return Costs

Delivery charges may not be refundable unless the return is caused by:

• Incorrect item supplied
• Damaged item received
• Product issue confirmed by Prime Nexu Store

Need Help With a Return?

Email: info@primenexustore.com

Phone / WhatsApp: +233 27 376 8158

Address: CX-168-8156, Central Region, Ghana